Comments on: Everything you need to know about cancelling appointments and responding to cancellations

By: James

James — Wed, 22 Feb 2012 10:48:02 +0000

Hi Jared, thank you for your prompt reply, especially after the last post on here was over 4 years ago! I tend to agree with all of your comments and suggestions. Though I am still searching for that elusive silver bullet. Thank you

By: Jared Goralnick

Jared Goralnick — Wed, 22 Feb 2012 07:16:30 +0000

I know of no ‘fantastic’ phrases, but generally you want to help people respect your time by both being courteous to them and not so flexible as to appear you have all the time in the world. When something isn’t scarce or special, people won’t respect your time and won’t feel the need to follow through. I wish I had a particular phrase, but I think the only things that help people to follow through on commitments are warm connections (and thus they don’t want to disappoint a mutual friend) or some sort of respect/scarcity.

By: James

James — Wed, 22 Feb 2012 05:45:11 +0000

Hi Jared, yes, people canceling appointments can be frustrating. I have just started a new English school and am working my butt off getting new appointments set up – most of which cancel. Why? My partner suggested when potential customers call to set up a demo lesson they are only half interested. They need to be sold again and make them motivated to come to the demo lesson. The sales process is only finished once the money is in the bank. What are some fantastic motivational phrases to say over the phone to get a customer to show up in person? Thanks!

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Thu, 27 Mar 2008 22:23:21 +0000

[...] Everything you need to know about canceling appointments or responding to cancellations [...]

By: Nathan

Nathan — Tue, 15 Jan 2008 15:50:39 +0000

Jared: Great tips — I enjoy your good sense. Best, Nathan

By: moses

moses — Mon, 14 Jan 2008 00:00:22 +0000

I agree this message is useful. Thanks for posting it.

By: Elizabeth

Elizabeth — Tue, 08 Jan 2008 20:39:38 +0000

This is really helpful. Canceling is a situation in which it’s easy to look bad, so having guidelines takes the anxiety out of the communication and allows one to be more prompt and smooth about it.